Abstract:
Access to language services has become a fundamental component of care for
patients who are not proficient in the English language. Patients who cannot
effectively communicate in their preferred language require qualified bilingual
support to ensure they receive equal access to health care. Despite the
understood need for quality bilingual services, many health care professionals
may be reluctant to use or provide qualified medical interpreters. A review of the
literature is provided regarding barriers, which prevent or negatively influence
health care professionals’ decision to use a qualified medical interpreter, thus
disregarding policies regarding language laws. The purpose of this literature
review is to increase understanding of the benefits of interpreter utilization,
which acknowledges the rights of Limited English Proficient (LEP) patients, and
maximizes the use of collaboration among health care professionals.